Case studies
The format is the one I wish every project document used: context, problem, constraints, decision, trade-offs, outcome. Where numbers don't exist, none are invented.
Employer names and internal figures stay private where that privacy was promised — the cloud-provider work is described at the level of judgment, not architecture diagrams. The reasoning is the point; the confidentiality is the constraint, and both are real.
From the practice
Product decisions for cloud services at scale
Technical product management for infrastructure services used by hundreds of thousands of people — where reliability is the product and the best UX is less UX.
The room where the internet stays up
Leading a Network Operations Center through 2020: incident response as applied epistemology — what do we know, how do we know it, who needs to know it next.
Voice becomes software
Eleven years in telephony while the phone network was rewritten as software — from administering VoIP systems to leading voice infrastructure for real customers.